Denise Irwin Awarded the 2015 Central Atlantic Toyota Customer Service Excellence Award

Please help me in congratulating Denise Irwin, Jones Toyota Parts Manager, on winning the 2015 Central Atlantic Toyota Parts Management Excellence Award. She and her team have worked very hard to excel in all areas of customer service and should be very proud of their accomplishment.

Denise has been with Jones for 20+ years and has led her team to victory in many areas.  She is an excellent role model, strong leader, dedicated employee and a truly great member of the Jones Junction family. When she’s not working hard at the dealership, Denise enjoys spending time with her family and friends relaxing at the beach.

Each year, Toyota Motor Sales recognizes its best performing Toyota Parts Departments with the prestigious Parts Excellence Award. This award is presented to dealerships that have demonstrated a commitment to maintaining Toyota’s highest standards for customer satisfaction, training, and customer-friendly processes.

We are beyond proud of Denise and her team at Jones Toyota for achieving this incredible honor. Toyota’s goal, as well as Jones, is to help ensure that every customer is satisfied, not only at the time of purchase, but throughout their time as a Toyota owner and Jones customer. Offering high quality vehicles to our customers is a great starting point, but that is only the beginning. We strive to match the quality products we sell with best in business customer service.

In order to qualify for the Parts Excellence Award, the dealership's parts departments must achieve  the following: 105%, or higher, of the prior year's sales in Parts and Accessory, be in the top 10% of their region for sales volume,  at or above 103% of prior year purchases in General Parts Purchase Dollars.  They must also obtain Toyota Parts Manager Certifications (by year end) and meet the Parts Professional Skill Level Guidelines. Needless to say, it's not an easy feat.

Jones Toyota is part of the Jones Junction family of dealerships in Bel Air Maryland. We have been in the automotive business since 1917, almost 100 years! Our award winning dealerships include Bel Air Subaru, Bel Air Nissan, Jones Hyundai, Jones Chrysler, Dodge, Jeep and Ram, Jones Kia, and the Jones Preowned Super Center. Stop by one of our stores today to experience Jones For A Lifetime.

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