"I recommend them for anyone looking for a used car"I went in to test drive a car and spent a lot of time with Joey and Chris. While I didn't end up purchasing while I was there, they were very helpful and honest and I appreciated their knowledge and ability to work within my budget. I recommend them for anyone looking for a used car.--Lisa Schaefer, Jones Preowned Customer
"Amazing deal & amazing experience"Went here after going to Autonation Chevrolet to purchase my first car since graduating college. Our saleswoman, Ann, was amazing. She knew exactly what i was looking for and within minutes had us test driving a car that she expected would be a great fit. I found an AMAZING deal on a 2014 Nissan with only 20,000 miles on it. Without Ann, I don't know what we would have done. Jones offers amazing services to anyone who purchases with them. Free oil changes for life? Sign me up!--Ariahna Hamilton, Jones Junction Customer
"Overall, it was an amazing experience."This was my first time buying a car, and I cannot describe how happy I am with everything. Luis Taveras understood my situation and guided me through the whole process. He really cares about his costumers, and he will treat your money like if it was his! The rest of the staff was also incredible. Overall, it was an amazing experience.--Miguel Martinez, Jones Preowned Customer
"I would recommend to anyone!"Friendly staff! They are extremely competent and helpful to the best of their ability. I would recommend to anyone!--Savannah Yost, Jones Preowned Customer
"It’s rare to find a large company with such a warm, family atmosphere."Bryan: I want to thank you for working so diligently to fix my Toyota Rav4. I know that it was a team effort, and I very much appreciate the contributions by Karen Williams and, of course, your service technicians. At every step, you and Karen made me feel confident that the problem would be fixed. It was obvious to me that you both are highly dedicated and competent.--Steve Capobianco, Jones Toyota Justomer
Based on my experience at Jones Toyota, I would definitely buy my next vehicle there if I lived a little closer to Belair. Everyone was friendly and professional, and there was a good vibe in the building. The salesmen, service technicians and everyone in between seemed to be in a good mood. While in the waiting room, I watched a young lady stock (and re-stock) the snack area and clean the restrooms as if she were in a race. What stood out, though, is that - during the entire time that she was working - she happily interacted with various Jones employees and took the time to entertain a small child in the waiting area! One of the owners walked through the waiting area, introduced himself (Danny), and asked how everyone was doing…. It's rare to find a large company with such a warm, family atmosphere.
Take care, and thanks again to you and Karen for your professionalism and kindness.
"Overall, our experience was fantastic and I will recommend my friends and family to visit Jones. We are excited to be part of the family! "My wife and I purchased a Toyota Highlander on Saturday and I wanted to make you aware of the awesome experience we had. We live in Reisterstown and would have never thought about driving to Jones if it wasn't for Jeff Neivod. After going to same dealership for years, Jeff convinced is to check-out Jones and we certainly weren't disappointed.--Felix Gleizer, Satisfied Customer
Originally we were looking at Nissans, but weren't able to find what we were looking for. Jeff then took us to Dodge and still didn't have much success. Lastly, he recommended the Highlander and we instantly liked the car. I had a price in mind and we were able to negotiate the price quickly and with great customer service. I didn't feel pressured nor did I feel like we were playing typical "games" around pricing. Everyone was super nice and accommodating, especially to my pregnant wife and 2 year old girl while we finished the process. Jerry then took us around the car and showed us how use the functions, he was great!
Overall, our experience was fantastic and I will recommend my friends and family to visit Jones. We are excited to be part of the family!
"Thanks Darick and your service team for caring!"I would like to say I'm very pleased with the customer service I've received from Jones' Toyota Service Department. I bring all of my vehicles to your service center and every time I visit with Darick Buchanan and his team, the service is top notch. During my visits I receive a vehicle analysis and Darick takes the time to explain the results of every item on the analysis sheet. If I'm not able to afford the services during that visit, he explains any safety concerns and recommends a time of when that service should be done to avoid any costly future repairs. The team always check for vehicle recalls, battery output and all fluid levels. I've always felt that Darick's team looks out for the safety of my family and I have never been disappointed with the customer service provided by him and his team. It is that type of customer service that continually adds to Jones' outstanding reputation of top quality service.--Floyd G. Epps, Jones Toyota Service Customer
Thanks Darick and your service team for caring.
"This man truly knows what customer service is all about."In the past four years my wife, daughter and I have purchased eight new vehicles from your dealership. Six of the eight went through the hands of Wallace Stuart. This man truly knows what customer service is all about! On several occasions, he's done what no other Finance Manger could do. But he doesn't stop there. He has gone above and beyond to insure we were totally satisfied beyond the purchase experience. He's gone out of is way time and time again. I'll say this, as long as he's with your dealership I'll continue to be a loyal customer! Wallace thank you for all you've done!-- Michael Romano, Jones Junction Toyota Customer
"Thank you again for your excellent customer service, even to a non-customer! "I just wanted to write to say how well your employees treated me last Saturday, April 2, 2016. I'm not a Toyota owner, and I've never come to your shop for service before. I'm a Honda owner who suddenly had smoke coming from the hood, right at your location on Bel Air Rd.-- Maggie Linder, Jones Junction Toyota Service Customer
After debating what to do, I finally pulled into your lot and desperately asked for help. One of the gentlemen in the service bay (and I'm so sorry I don't have his name) ended up taking a look for me, and had the mechanics give me some fresh oil so I could get on my way. They couldn't have treated me any better then if I'd been an actual customer. It's rare in this day and age to have someone go above and beyond, especially when they didn't need to. I could've risked my car and driven the extra distance to Bel Air Honda, but honestly I'm very glad I ended up at Jones Toyota that day. Thank you again for your excellent customer service, even to a non-customer!!
"Best car buying experience I have had."Everything was excellent, nothing should change. Best car buying experience I have had.-- Jones Junction Subaru Customer